{"id":1784,"date":"2026-10-01T17:44:35","date_gmt":"2026-10-01T17:44:35","guid":{"rendered":"https:\/\/nataliaabstract.pl\/shop-terms-and-conditions\/"},"modified":"2026-10-09T13:10:07","modified_gmt":"2026-10-09T13:10:07","slug":"shop-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/nataliaabstract.pl\/en\/shop-terms-and-conditions\/","title":{"rendered":"Shop Terms and Conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1784\" class=\"elementor elementor-1784 elementor-1239\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e7dc8d6 e-con-full e-flex e-con e-parent\" data-id=\"e7dc8d6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-0635e12 e-flex e-con-boxed e-con e-child\" data-id=\"0635e12\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f2fc7cf e-con-full e-flex e-con e-child\" data-id=\"f2fc7cf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6166f72 elementor-widget elementor-widget-heading\" data-id=\"6166f72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Shop Terms and Conditions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-12b3129 e-con-full e-flex e-con e-child\" data-id=\"12b3129\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd270b2 animated-slow elementor-widget-divider--view-line elementor-invisible elementor-widget elementor-widget-divider\" data-id=\"cd270b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;zoomIn&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0935c2c e-con-full e-flex e-con e-child\" data-id=\"0935c2c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a3953f7 elementor-widget elementor-widget-heading\" data-id=\"a3953f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00a7 1 GENERAL PROVISIONS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f8b42cd e-con-full e-flex e-con e-child\" data-id=\"f8b42cd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c944ff1 elementor-widget elementor-widget-text-editor\" data-id=\"c944ff1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">The <a class=\"wixui-rich-text__text\" href=\"http:\/\/www.nataliaabstract.pl\/\" target=\"_blank\" rel=\"noopener\" data-auto-recognition=\"true\">www.nataliaabstract.pl<\/a> shop operates in accordance with the terms and conditions set out in these Terms and Conditions.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">These Terms and Conditions set out the terms for entering into and terminating Product Sales Agreements and the complaints procedure, as well as the types and scope of services provided electronically by the <a class=\"wixui-rich-text__text\" href=\"http:\/\/www.nataliaaabstract.pl\/\" target=\"_blank\" rel=\"noopener\" data-auto-recognition=\"true\">www.nataliaaabstract.pl<\/a> online shop, the rules governing the provision of these services, and the terms for entering into and terminating agreements for the provision of electronic services.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Every Customer is obliged to comply with the provisions of these Terms and Conditions from the moment they take steps to use the Electronic Services of the <a class=\"wixui-rich-text__text\" href=\"http:\/\/www.nataliaaabstract.pl\" target=\"_blank\" rel=\"noopener\" data-auto-recognition=\"true\">www.nataliaaabstract.pl<\/a> online shop.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">In matters not covered by these Rules, the following provisions shall apply:<\/p><ol class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">the Act on the Provision of Electronic Services of 18 July 2002,<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">the Consumer Rights Act of 30 May 2014,<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">the Act on the Out-of-Court Resolution of Consumer Disputes of 23 September 2016,<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">the Civil Code Act of 23 April 1964 and other relevant provisions of Polish law. <\/p><\/li><\/ol><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f49cd43 e-con-full e-flex e-con e-child\" data-id=\"f49cd43\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b65d97e elementor-widget elementor-widget-heading\" data-id=\"b65d97e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00a7 2<br \/>DEFINITIONS CONTAINED IN THE RULES AND REGULATIONS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d82bd74 e-con-full e-flex e-con e-child\" data-id=\"d82bd74\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d9c0382 elementor-widget elementor-widget-text-editor\" data-id=\"d9c0382\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">ORDER FORM \u2013 a form available on the website <a class=\"wixui-rich-text__text\" href=\"http:\/\/www.nataliaaabstract.pl\/\" target=\"_blank\" rel=\"noopener\" data-auto-recognition=\"true\">www.nataliaaabstract.pl<\/a> which enables you to place an Order.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">CUSTOMER \u2013 A service user who intends to enter into or has entered into a Sales Agreement with the Seller.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">CONSUMER \u2013 a natural person who enters into a legal transaction with a trader that is not directly related to their business or professional activities.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">ENTREPRENEUR \u2013 a natural person, a legal person or an organisational unit that is not a legal person but is granted legal capacity by law, carrying out business or professional activities in their own name.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">PRODUCT \u2013 a movable item available in the Shop which is the subject of the Contract of Sale between the Customer and the Seller.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">TERMS AND CONDITIONS \u2013 these Terms and Conditions of the Shop.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">SHOP \u2013 The Service Provider\u2019s online shop, accessible at <a class=\"wixui-rich-text__text\" href=\"http:\/\/www.nataliaaabstract.pl\/\" target=\"_blank\" rel=\"noopener\" data-auto-recognition=\"true\">www.nataliaaabstract.pl<\/a><\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">SALES ASSISTANT, SERVICE PROVIDER \u2013 Natalia Kowalczyk<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">SALES AGREEMENT \u2013 A Product Sales Agreement concluded between the Customer and the Seller via the Shop.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">ORDER \u2013 a declaration of intent by the Customer constituting an offer to enter into a Product Sales Agreement with the Seller.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">PRICE \u2013 the amount, expressed in monetary units, which the Customer is obliged to pay to the Seller for the Product.<\/p><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6b6c203 e-con-full e-flex e-con e-child\" data-id=\"6b6c203\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ccc2034 elementor-widget elementor-widget-heading\" data-id=\"ccc2034\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00a7 3<br \/>INFORMATION REGARDING PRODUCTS AND HOW TO ORDER THEM<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4226b2d e-con-full e-flex e-con e-child\" data-id=\"4226b2d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d102434 elementor-widget elementor-widget-text-editor\" data-id=\"d102434\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">The shop <a class=\"wixui-rich-text__text\" href=\"http:\/\/www.nataliaaabstract.com\/\" target=\"_blank\" rel=\"noopener\" data-auto-recognition=\"true\">www.nataliaaabstract.pl<\/a> sells products online.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">The products offered in the Shop are new and in accordance with the contract.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">The information contained on the Shop\u2019s website does not constitute an offer within the meaning of the law. By placing an Order, the Customer makes an offer to purchase a specific Product on the terms set out in its description. <\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">The product price shown on the Shop\u2019s website is quoted in Polish zlotys (PLN) and includes all charges.<br class=\"wixui-rich-text__text\" \/>The price does not include delivery costs.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Orders can be placed via the website using the Order Form (<a class=\"wixui-rich-text__text\" href=\"http:\/\/www.nataliaaabstract.pl\/\" target=\"_blank\" rel=\"noopener\" data-auto-recognition=\"true\">www.nataliaaabstract.pl<\/a> shop) 24 hours a day, all year round.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">In order for a Customer to place an Order in the Shop, they must read the Terms and Conditions and accept their provisions at the time of placing the Order.<\/p><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8866147 e-con-full e-flex e-con e-child\" data-id=\"8866147\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-141d3a1 elementor-widget elementor-widget-heading\" data-id=\"141d3a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00a7 4\nCONCLUSION OF THE SALE AGREEMENT<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4cb8e04 e-con-full e-flex e-con e-child\" data-id=\"4cb8e04\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-42907b4 elementor-widget elementor-widget-text-editor\" data-id=\"42907b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">In order to conclude a Sales Agreement, the Customer must first place an Order using the method provided by the Seller, in accordance with \u00a7 3(5) and (6) of the Terms and Conditions.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Once an Order has been placed, the Seller shall confirm receipt of it without delay.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Confirmation of the acceptance of the Order referred to in point 2 of this paragraph binds the Customer to their Order. Confirmation of receipt of the Order is provided by email. <\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">The confirmation of receipt of the Order includes:<\/p><ol class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">confirmation of all the essential elements of the Order,<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">contract withdrawal form,<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">these Terms and Conditions, which include information on the right to withdraw from the contract.<\/p><\/li><\/ol><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Upon the Customer\u2019s receipt of the email referred to in point 4 of this paragraph, a Sales Agreement is concluded between the Customer and the Seller.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Each Sales Contract will be confirmed by a proof of purchase, which will be enclosed with the Product.<\/p><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ddfb017 e-con-full e-flex e-con e-child\" data-id=\"ddfb017\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-39d2a24 elementor-widget elementor-widget-heading\" data-id=\"39d2a24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00a7 5 METHODS OF PAYMENT<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0d3d954 e-con-full e-flex e-con e-child\" data-id=\"0d3d954\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-75a890a elementor-widget elementor-widget-text-editor\" data-id=\"75a890a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">The seller offers the following payment methods:<\/p><ol class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">payment by standard bank transfer to the Seller\u2019s bank account,<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">payment via an electronic payment system.<\/p><\/li><\/ol><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">For payments by standard bank transfer, please make the payment to the following bank account number: 33-2490-0005-0000-4000-7341-2442 (Alior Bank). Please state the title of the painting in the payment reference. <\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">In the case of payment via an electronic payment system, the Customer makes the payment before the Order is processed. A payment link is sent via the Customer\u2019s preferred contact channel and is a prerequisite for the commencement of educational services. <\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">The customer is obliged to pay the price under the Sales Agreement within 3 working days of the date of its conclusion, unless the Sales Agreement provides otherwise.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">The product will only be dispatched once payment has been received.<\/p><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c8af2ea e-con-full e-flex e-con e-child\" data-id=\"c8af2ea\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e33d453 elementor-widget elementor-widget-heading\" data-id=\"e33d453\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00a7 6 COST, DELIVERY DATE AND METHODS OF DELIVERY OF THE PRODUCT<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8bce11c e-con-full e-flex e-con e-child\" data-id=\"8bce11c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-009b8d3 elementor-widget elementor-widget-text-editor\" data-id=\"009b8d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">The delivery costs for the Product, which are borne by the Customer, are determined during the Order placement process.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">The delivery time for the Product comprises the time taken to prepare the Product and the time taken for the carrier to deliver it:<\/p><ol class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">The time taken to prepare the products is 3 working days,<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Delivery of Products constituting movable property by the carrier takes place within the timeframe stated by the carrier, i.e. 3 working days from the time the parcel is dispatched (delivery takes place only on working days, excluding Saturdays, Sundays and public holidays). <\/p><\/li><\/ol><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Products purchased from the Shop are dispatched exclusively within Poland via InPost.<\/p><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-90cfa0c e-con-full e-flex e-con e-child\" data-id=\"90cfa0c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b5136a7 elementor-widget elementor-widget-heading\" data-id=\"b5136a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00a7 7 PRODUCT COMPLAINTS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-be91714 e-con-full e-flex e-con e-child\" data-id=\"be91714\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-64d1abe elementor-widget elementor-widget-text-editor\" data-id=\"64d1abe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">A complaint regarding the Product\u2019s non-conformity with the contract.<\/p><ul class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">The basis and scope of the Seller\u2019s liability towards a Customer who is a Consumer arising from the Product\u2019s lack of conformity with the contract are set out in the Consumer Rights Act of 30 May 2014,<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">The basis and scope of the Seller\u2019s liability towards a Customer who is a business, under the warranty, are set out in the Civil Code of 23 April 1964,<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">The Seller is liable to the Customer, as a Consumer, for any lack of conformity of the Product with the contract that existed at the time of delivery of the Product and which comes to light within two years of that time, unless the shelf life of the Product specified by the Seller or persons acting on its behalf is longer,<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Notifications regarding the Product\u2019s non-conformity with the contract and the submission of a relevant claim may be made by email to the following address: <a class=\"wixui-rich-text__text\" href=\"mailto:kontakt@nataliaabstract.pl\" data-auto-recognition=\"true\">kontakt@nataliaabstract.pl<\/a>.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">In the above email, please provide as much information and detail as possible regarding the subject of the complaint, in particular the nature and date of the issue, as well as your contact details. The information provided will significantly facilitate and expedite the Seller\u2019s handling of the complaint, <\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">In order to assess any defects or non-conformity of the Product with the contract, the Consumer is obliged to make the Product available to the Seller, and the Seller is obliged to collect it at its own expense,<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">The seller shall respond to the customer\u2019s request without delay, no later than 14 days from the date the complaint was lodged,<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">in the case of a complaint lodged by a Customer who is a Consumer \u2013 failure to deal with the complaint within 14 days of it being lodged shall be deemed to constitute acceptance of the complaint,<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">In the event of a valid complaint by a Customer who is a Consumer, the Seller shall, as appropriate:<br class=\"wixui-rich-text__text\" \/>\u2013 cover the costs of repair or replacement and redelivery of the Product to the Customer<br class=\"wixui-rich-text__text\" \/>\u2013 reduce the price of the Product (the reduced price must be in proportion to the price of the goods in conformity with the contract compared to the goods not in conformity with the contract) and refund the value of the reduced price to the Consumer no later than 14 days from receipt of the Consumer\u2019s notice of price reduction,<br class=\"wixui-rich-text__text\" \/>\u2013 in the event of the Consumer withdrawing from the contract \u2013 the Seller shall refund the price of the Product to the Consumer no later than 14 days from the date of receipt of the returned goods or proof of their return. In the event of withdrawal from the contract, the Consumer is obliged to return the goods to the Seller without delay at the Seller\u2019s expense,<br class=\"wixui-rich-text__text\" \/>\u2013 a response to a complaint shall be provided on paper or another durable medium, e.g. by email or text message. <\/p><\/li><\/ul><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3ed8310 e-con-full e-flex e-con e-child\" data-id=\"3ed8310\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e805657 elementor-widget elementor-widget-heading\" data-id=\"e805657\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00a7 8 RIGHT TO WITHDRAW FROM THE CONTRACT<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-32dcc61 e-con-full e-flex e-con e-child\" data-id=\"32dcc61\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ebb3878 elementor-widget elementor-widget-text-editor\" data-id=\"ebb3878\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Subject to point 10 of this paragraph, a Customer who is also a Consumer and who has entered into a distance contract may withdraw from it without giving any reason by submitting a statement to that effect within 14 days. <\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">In the event of withdrawal from the contract, the Sales Contract shall be deemed not to have been concluded, and the Consumer is obliged to return the Product to the Seller or hand it over to a person authorised by the Seller to collect it without delay, but no later than 14 days from the date on which they withdrew from the contract, unless the Seller has offered to collect the Product themselves. To meet the deadline, it is sufficient to post the Product back before the deadline expires. <\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">In the event of withdrawal from the Sales Contract, the Product must be returned to the following address:<br class=\"wixui-rich-text__text\" \/>Natalia Kowalczyk, 15b\/1 Niechorska Street, 72-300 Gryfice. <\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">The Consumer shall be liable for any reduction in the value of the Product resulting from its use in a manner exceeding that necessary to ascertain the nature, characteristics and functioning of the Product, unless the Seller has failed to inform the Consumer or the entity referred to in \u00a7 10 of the manner and time limit for exercising the right to withdraw from the contract and has failed to provide them with a model withdrawal form. In order to ascertain the nature, characteristics and functioning of the Products, the Consumer should handle and inspect the Products only in the same way as they would in a high-street shop. <\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Subject to points 6 and 8 of this paragraph, the Seller shall refund the value of the Product, LESS the delivery costs, by bank transfer to the account specified in the completed and signed returns form, unless the Consumer has expressly agreed to an alternative method of refund which does not entail any costs for them. Subject to point 7 of this paragraph, the refund shall be made without delay, and at the latest within 14 days of the Seller receiving the notice of withdrawal from the Contract of Sale. <\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">If the Consumer has chosen a method of delivery for the Product other than the cheapest standard delivery method offered by the Shop, the Seller is not obliged to reimburse the Consumer for any additional costs incurred by them.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">If the Seller has not offered to collect the Product from the Consumer themselves, they may withhold the refund of any payments received from the Consumer until they have received the goods back or been provided with proof that they have been returned, whichever occurs first.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">A consumer who withdraws from the Sales Contract in accordance with point 1 of this paragraph shall bear the costs of delivery by the Seller and the cost of returning the Product to the Seller, if applicable.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">The 14-day period within which the Consumer may withdraw from the contract is calculated, in the case of a contract under which the Seller delivers the Product and is obliged to transfer ownership of it, from the day on which the Consumer (or a third party designated by the Consumer, other than the carrier) took possession of the Product.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">The Consumer is not entitled to the right to withdraw from a distance contract in the case of a Sales Contract, amongst other things, where the subject matter of the contract is non-prefabricated goods, manufactured to the Consumer\u2019s specifications or intended to meet their individual needs.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Both the Seller and the Customer are entitled to withdraw from the Sales Contract in the event that the other party fails to fulfil its obligation within a strictly specified time limit.<\/p><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-df73ab4 e-con-full e-flex e-con e-child\" data-id=\"df73ab4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-60c5c60 elementor-widget elementor-widget-heading\" data-id=\"60c5c60\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00a7 9 TYPE AND SCOPE OF ELECTRONIC SERVICES<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ff69d44 e-con-full e-flex e-con e-child\" data-id=\"ff69d44\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4feada5 elementor-widget elementor-widget-text-editor\" data-id=\"4feada5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Through the Shop, the Service Provider enables users to make use of the Electronic Service, which consists of concluding Product Sales Agreements.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">The provision of electronic services to customers in the Shop is subject to the terms and conditions set out in the Terms and Conditions.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">The Service Provider is entitled to publish advertising content on the Shop\u2019s website. This content forms an integral part of the Shop and the materials presented therein. <\/p><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5eeeb1a e-con-full e-flex e-con e-child\" data-id=\"5eeeb1a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e96ce4 elementor-widget elementor-widget-heading\" data-id=\"7e96ce4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00a7 10 TERMS AND CONDITIONS FOR THE PROVISION OF AND THE CONCLUSION OF CONTRACTS FOR THE PROVISION OF ELECTRONIC SERVICES<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c07d30b e-con-full e-flex e-con e-child\" data-id=\"c07d30b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-999f9c2 elementor-widget elementor-widget-text-editor\" data-id=\"999f9c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">The provision of the Electronic Service specified in \u00a7 9(1) of the Terms and Conditions by the Service Provider is free of charge.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">The contract for the provision of an electronic service consisting of enabling the placing of an Order in the Shop is concluded for a fixed term and is terminated upon the placing of an Order or when the Service User ceases to place Orders.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Technical requirements necessary for interoperability with the ICT system used by the Service Provider:<\/p><ol class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">a computer (or mobile device) with internet access,<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">access to email,<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">web browser,<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Enabling cookies and JavaScript in your web browser.<\/p><\/li><\/ol><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">The Customer is obliged to use the Shop in a manner consistent with the law and public decency, whilst respecting the personal rights and intellectual property rights of third parties.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">The customer is obliged to provide information that is true and accurate.<\/p><\/li><\/ol><ol class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">The service user is prohibited from providing unlawful content.<\/p><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d0d1821 e-con-full e-flex e-con e-child\" data-id=\"d0d1821\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cdb7b66 elementor-widget elementor-widget-heading\" data-id=\"cdb7b66\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00a7 11 COMPLAINTS RELATING TO THE PROVISION OF ELECTRONIC SERVICES<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d87acd2 e-con-full e-flex e-con e-child\" data-id=\"d87acd2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-86e8bba elementor-widget elementor-widget-text-editor\" data-id=\"86e8bba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">The Customer may submit complaints relating to the provision of the Electronic Service via the Shop by email to the following address: <a class=\"wixui-rich-text__text\" href=\"mailto:kontakt@nataliaabstract.pl\" data-auto-recognition=\"true\">kontakt@nataliaabstract.pl<\/a><\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">In the email mentioned above, please provide as much information and detail as possible regarding the subject of the complaint, in particular the nature and date of the issue, as well as your contact details. The information provided will significantly facilitate and speed up the Service Provider\u2019s handling of the complaint. <\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">The Service Provider shall consider the complaint without delay, no later than 14 days from the date it is lodged.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">The Service Provider\u2019s response to the complaint is sent to the Service User\u2019s email address provided in the complaint form or by any other means specified by the Service User<\/p><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c9ab893 e-con-full e-flex e-con e-child\" data-id=\"c9ab893\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b39ec3f elementor-widget elementor-widget-heading\" data-id=\"b39ec3f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00a7 12 FINAL PROVISIONS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0884426 e-con-full e-flex e-con e-child\" data-id=\"0884426\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4a9c47a elementor-widget elementor-widget-text-editor\" data-id=\"4a9c47a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Contracts concluded via the Shop are governed by Polish law.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Should any part of these Terms and Conditions be found to be inconsistent with applicable law, the relevant provisions of Polish law shall apply in place of the contested provision of these Terms and Conditions.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Any disputes arising from Sales Agreements between the Shop and Consumers shall be resolved in the first instance through negotiation, with a view to reaching an amicable settlement, in accordance with the Act on the Out-of-Court Resolution of Consumer Disputes. However, if this proves impossible, or is unsatisfactory to either party, disputes shall be settled by the competent ordinary court, in accordance with point 4 of this paragraph. <\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Any disputes arising between the Service Provider and the Service Recipient (Customer), who is also a Consumer, shall be referred to the courts having jurisdiction in accordance with the provisions of the Code of Civil Procedure of 17 November 1964.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">A Customer who is a Consumer also has the right to make use of out-of-court dispute resolution procedures, in particular by submitting, following the conclusion of the complaints procedure, a request to initiate mediation or a request for the case to be heard by an arbitration tribunal (the form can be downloaded from the website <a class=\"wixui-rich-text__text\" href=\"http:\/\/www.uokik.gov.pl\/download.php?plik=6223)\" target=\"_blank\" rel=\"noreferrer noopener\">http:\/\/www.uokik.gov.pl\/download.php?plik=6223<\/a>). A list of Permanent Consumer Arbitration Tribunals operating within the Provincial Inspectorates of Trade Inspection is available on the website: <a class=\"wixui-rich-text__text\" href=\"http:\/\/www.uokik.gov.pl\/wazne_adresy.php#faq596.\" target=\"_blank\" rel=\"noopener\" data-auto-recognition=\"true\"><span class=\"wixui-rich-text__text\">http:\/\/www.uokik.gov.pl\/wazne_adresy.php#faq596<\/span><\/a>. Consumers may also seek free assistance from the district (municipal) consumer ombudsman or a voluntary organisation whose statutory remit includes consumer protection. Out-of-court redress following the conclusion of the complaints procedure is free of charge.  <\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">With a view to resolving a dispute amicably, a consumer may, in particular, lodge a complaint via the ODR (Online Dispute Resolution) platform, available at: <a class=\"wixui-rich-text__text\" href=\"http:\/\/ec.europa.eu\/consumers\/odr\" target=\"_blank\" rel=\"noreferrer noopener\">http:\/\/ec.europa.eu\/consumers\/odr\/<\/a><\/p><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Shop Terms and Conditions \u00a7 1 GENERAL PROVISIONS The www.nataliaabstract.pl shop operates in accordance with the terms and conditions set out in these Terms and Conditions. These Terms and Conditions set out the terms for entering into and terminating Product Sales Agreements and the complaints procedure, as well as the types and scope of services [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1784","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/nataliaabstract.pl\/en\/wp-json\/wp\/v2\/pages\/1784","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nataliaabstract.pl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nataliaabstract.pl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nataliaabstract.pl\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/nataliaabstract.pl\/en\/wp-json\/wp\/v2\/comments?post=1784"}],"version-history":[{"count":0,"href":"https:\/\/nataliaabstract.pl\/en\/wp-json\/wp\/v2\/pages\/1784\/revisions"}],"wp:attachment":[{"href":"https:\/\/nataliaabstract.pl\/en\/wp-json\/wp\/v2\/media?parent=1784"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}